Refund policy

OVERVIEW
Welcome to Elevated Naturals. This Refund Policy describes the terms under which Elevated Naturals ("we", "us", "our") accepts returns, exchanges, and issues refunds for purchases made directly through our website. This policy applies to direct-to-consumer purchases only.

SECTION 1 - RETURN ELIGIBILITY
Because our products are personal care and topical wellness products, we can only accept returns of unopened, unused items in their original, sealed packaging within 30 days of the delivery date. For health and hygiene reasons, we cannot accept returns of any product that has been opened, used, or has a broken seal, unless the item arrived damaged or defective (see Section 2).

SECTION 2 - DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged, defective, or incorrect, please contact us at info@elevatedventures.net within 7 days of delivery with your order number and a photo of the item. We will replace the item or issue a full refund at no additional cost to you.

SECTION 3 - HOW TO REQUEST A RETURN
To start a return, email info@elevatedventures.net with your order number and reason for return. Once approved, we will provide return instructions and a shipping address. Items returned without prior approval may not be accepted.

SECTION 4 - REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

SECTION 5 - RETURN SHIPPING COSTS
You are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item), in which case we will cover return shipping.

SECTION 6 - NON-RETURNABLE ITEMS
The following are not eligible for return or refund: opened or used products, gift cards, sale or clearance items marked as final sale, and any product where the safety seal has been removed or tampered with.

SECTION 7 - EXCHANGES
We currently do not offer direct exchanges. If you would like a different product, please initiate a return for eligible items and place a new order.

SECTION 8 - LATE OR MISSING REFUNDS
If you haven't received a refund within the timeframe above, first check with your bank or credit card provider, as processing times vary. If you've done this and still have not received your refund, contact us at info@elevatedventures.net.

SECTION 9 - CONTACT INFORMATION
Questions about this Refund Policy should be sent to us at info@elevatedventures.net.
Elevated Naturals (Elevated Group LLC)
405 N Lake Ave, Twin Lakes, WI 53181